Staff Spotlight: Jack Coulston – IT Apprentice

At Avita Group, it’s really important we showcase our talented team, especially our apprentices, who we support through the Government’s Apprentice Scheme.

Jack started his IT Apprenticeship 7 months ago through the Government Scheme!

Hi Jack! Tell us about specific duties in your current role?

During the working day, I spend my time on the support desk looking after clients, whether that be answering the phones or replying to tickets. I help our clients with any issues they may be facing both within the workshop or remotely. I occasionally help with other departments too, being with the logistics team and AV, if requested by my colleagues.

Recently, I have been on-site at IQUW, where 3 of my colleagues and I had to set up 235 users’ desks. It was a very good experience for meeting clients face-to-face! 

Who inspires you?

My brother really inspires me, as he has had a successful career. I have followed his footsteps into business and IT. He has always supported me throughout school and with the transfer to work life and really pushes me to reach my maximum potential.  

Avita really feels like one big family. All my colleagues have been very helpful throughout my apprenticeship, as they always provide me with any support I may need. Being able to speak to any level of the company has provided me with so much more knowledge, as I have been able to hear from their own work experience journeys, which has benefited me hugely. 

What is the most exciting part of your job? 

The most exciting part of my job is speaking to new people daily from different cultures and backgrounds. I also really thrive meeting clients face-to-face. The confidence and experience I gain are priceless.

What’s something you’re proud of?

I am proud of My A-level results, as I achieved 2 Distinctions in IT and a Distinction in Business!

Coffee or tea? 

Tea.

What show are you currently binge-watching? 

Currently, I have been watching a lot of the World cup. However, a TV show would be Peaky Blinders. I have watched it numerous times, as it’s my favorite show!

What’s a skill you’d like to improve? 

I would like to improve my conflict resolution skills. If there was a scenario of a client calling where they are unhappy or angry, I would like to gather the skills to be able to confidently take control of the situation and calm the user down by reassuring them with a solution to whichever problem it is that they are facing.

In my personal life, I would love to learn to play the drums!

How do you spend your weekends? 

I spend my weekends playing 7-a-side football and watching Chelsea FC – the team I have supported since the day I was born!

What do you want your career to look like in the next few years? 

I would like to achieve the highest grade possible within my current apprenticeship with QA (a Level 3 Information Communications Technician – Azure Cloud Support Specialist), which ends in October 2023. After the completion of my apprenticeship, I would like to assess where I am, and if possible, take a higher course in an IT field of my choice. 

How would your mates describe you? 

My mates would describe me as the funny one in the group. I can always make them laugh, no matter what the situation. 

What’s been the best part about working for Avita Group so far? 

The best part about working for Avita is 100% the colleagues who I work with every day. From day one, they have been nothing but welcoming. Avita really feels like one big family. All my colleagues have been very helpful throughout my apprenticeship, as they always provide me with any support I may need. Being able to speak to any level of the company has provided me with so much more knowledge, as I have been able to hear from their own work experience journeys, which has benefited me hugely.